Frequently Asked Questions

Create your EMS Account (Georgetown Users Only)

1. Navigate to the Georgetown University Room/Space Request System at eventspace.georgetown.edu
2. Select the Log into Georgetown University Space Request System in the middle.
3. Select Sign In by first selecting the My Home tab.
4. Login using your NetID and Password.
5. Select Sign In
6. Confirm Duo authentication (if prompted on your mobile device)
7. Email eventmanagementATgeorgetown.edu with your profile information. Replace AT with the @ symbol.

Profile Information

• Name:
• Your organization or department:
• Title (optional):
• Phone Number(optional):
• Most commonly used space(optional):

Monday – Sunday: 8 am – 7 pm Full services are provided Monday through Friday from 9 am to 5:30 pm, when full-time staff are present. Limited services are available Monday – Friday after 5:30 pm and on Saturdays and Sundays.

Requests are processed in the order that they are received. *During high volume times, requests may be processed chronologically by event date. Monday – Sunday: 8 am – 7 pm Full services are provided Monday through Friday from 9 am to 5:30 pm, when full-time staff is present. Limited services are available Monday – Friday after 6:00 pm and on Saturdays and Sundays.

The estimated processing time is 3 to 10 business days, dependent on event components. Please plan accordingly and allow sufficient time for the coordination process. Anticipate a longer wait time during periods in which we receive a larger volume of requests, usually early April and the beginning of the academic year.

Submit an Event Request

1. Navigate to the Georgetown University Room/Space Request System at eventspace.georgetown.edu
2. Select the Log into Georgetown University Space Request System in the middle.
3. Select Sign In by first selecting the My Home tab.
4. Login using your NetID and Password.
5. Select Sign In
6. Confirm Duo authentication (if prompted on your mobile device)
7. Navigate to the left column, and select Create A Reservation
8. Select the book now button to the right
9. Navigate to the Date & Time column located on the left hand side.
10. Select the Date
11. Select the Start Time & the End Time
12. Select the Search button
13. Enter the Number of People in the text box
14. Navigate to the Room/Space Search Results area
15. Enter the No. of Attendees in the popup box
16. Select the Add Room/Space button
17. Select the Next Step button located in the right hand corner
18. Enter any services, such as table and chairs and select Next Step
19. Enter the Reservation Details for your Event
20. Select Create Reservation button located at the bottom right side of the form
21. Select the My Events button located on the left side of Room Request page
22. Confirm the event created under Current Events
23. Select the first date of the event at the top
24. Navigate to the Status column to verify the status of your event.

Log on to your account at eventspace.georgetown.edu and click on “My Events” to the left. On that page, you are able to view the event status and make changes to your request. If your page is blank, please click “Reservations” at the top and/ or select the first date of the event.

Changes can be submitted four business days before the start of the event. This excludes weekends, university holidays, and/or emergency closings. Any changes made after four business days must be made directly to GEMS, either by emailing eventmanagement@georgetown.edu or calling the office at (202) 687-3726. You may incur a late fee of $50 if making changes associated with an event that is made after four business day window has passed. If you choose to cancel your event within four business days, you will be charged the full event cost.

Yes. The Quadrangle Tent is located between Dahlgren Chapel and Healy Hall. It is convenient to pair with receptions in nearby spaces, such as Gaston Hall.

Because space on campus is limited, we stagger the times in which requests can be made.

University Events: At the beginning of January, requests are accepted for large, university-wide events (commencement, alumni reunion, etc.) for the next Academic Year. For example, Commencement 2023 can be reserved in January 2022.

Academic Year Events: At the beginning of March, requests are accepted for all other internal events, which will occur between the first day of classes through commencement weekend of the next Academic Year. For example, an academic conference in April 2023 can be reserved in March 2022.

Summer Events: At the beginning of December, requests are accepted for the upcoming summer to include events, which will occur the day after commencement through the last day of summer classes. For example, a summer program in July 2023 can be reserved in December of 2022.

Common Statuses:

• GEMS Web Request: The request has not been processed. Please wait 3-10 business days.
• On Hold: GEMS has had the opportunity to view your reservation and is processing it. Within a week, you should receive some sort of correspondence regarding your event. Emails may say “On Hold- ” or “Information Needed-“. Please respond quickly and completely to ensure prompt service.
• Confirmed: Congratulations! The space is yours and your event is approved. The space will be unlocked, all services and equipment will be provided, and you will be billed.

Other Statuses:

• Unavailable: Someone reserved the space before you.
• Wait List: Someone reserved the space before you. If it become available and it is more than two weeks prior to your event, you will be notified and will have first refusal on the space.
• Pending Approval: There is something that needs approval from outside GEMS, therefore your event cannot be confirmed at this time.
• Confirmed – CXL: The event was cancelled by you less than 4 business days prior to the event and services were ordered or scheduled. You will be billed to cover the cost of services.
• Canceled: The space was either canceled by GEMS [for a listed reason] or canceled by the client.

Additional information may be requested depending on the type of event, so always fill out all user-defined fields to the best of your knowledge. Keep relevant information – such as caterer information, speaker biographies and event agendas – at hand.

All spaces are opened approximately 15 minutes prior to the start of the reservation time. For example, a 2 pm reservation will be opened around 1:45 pm. Any additional time needed for setup must be included in the reservation time. For example, if an event begins at 2 pm but an hour is needed for the client to setup event materials, the reservation start time should be submitted as 1 pm.

Overnight storage is not permitted in GEMS-managed space. An overnight storage fee is applicable for all unauthorized items left in any space overnight. Unauthorized items may be disposed of at your expense. Multiday events with exclusive use of a space may contact GEMS for more information.

Virtual EMS only reflects reservations that have been processed by a professional staff member. Web requests do not automatically block a space on Virtual EMS when submitted. Since requests are processed in the order they are received, it is possible that another request was submitted prior to your request and was not yet processed, causing the space to appear available on Virtual EMS.

Space Managers may also have additional restrictions (such as building closures and renovations) that may not be reflected in Virtual EMS.

Yes; to change the location of a request/reservation, please follow the instructions in Submitting/- Adjusting/Canceling Reservations (Virtual EMS Help) section, under “How can I change/adjust the timeframe or the space of my existing request/reservation?”

The rain call must be made at least three (3) hours prior to the reservation start time to GEMS at (202) 687-3726. On Saturdays and Sundays, the rain call must be made by 12 pm. This allows our staff time to move the equipment as needed to the appropriate location. Equipment needs should be considered for both the outdoor location and potential indoor location.

Cancellations due to inclement weather are handled on a case-by-case basis, and the final decision is made by the Director regarding charges for canceled events.

Our office coordinates these details with a variety of offices on campus, including the Office of Public Affairs and the Department of Public Safety. In addition, the University is closed to the press, unless prior arrangements have been made. If you have invited members of the press to campus, and if our office is unaware of that, the members of the press will be asked to leave campus.

On Hold and Confirmation emails only reflect cost estimates known at the time of processing. If any changes to the equipment, timeframe, etc., of a reservation, occurred after a confirmation was sent, the estimate would change. Sometimes variable costs such as overtime, staging and tent sizes, and misuse fees are not known at the time of processing, and these may affect the final charges. The estimate is not a final invoice.

Limited audio-visual services are provided by GEMS.

McShain Large & McShain Small: Both have projectors and screens available for use with applicable usage fees.

Copley Formal Lounge: Has a projector, a screen, a sound system, Apple TV, eight cordless mics and four lapels mics, and a podium mic available for use with applicable usage fees. The room also has Zoom meeting capabilities.

ICC Auditorium, Lohrfink Auditorium, Reynolds Seminar Rooms & Other Spaces: Classroom educational technology services (CETS) provides audio-visual services for these spaces. CETS can be reached at (202) 687-7491 or cets.georgetown.edu for more information. Limited service may be available in other campus spaces.

An external vendor must be contacted for additional audio-visual services for the above spaces or for spaces without audio-visual equipment. Common vendors who have worked in GEMS spaces include Bluestreet Productions, (202) 420-8654, and Optimum Audio (202) 618-2017. GEMS must be notified if an external vendor will be providing services in a GEMS-managed space, and time should be allotted in the submitted reservation for vendor setup and breakdown.